Hello! I’m a Senior Product Researcher with tech, financial, and start-up experience.
I lead strategic research and democratize research by teaching non-researchers how to do enough research with enough rigor to make good product decisions.
Speeding up a core process by comparing two different designs options.
View Balanced Comparison Case Study, ask Lauren for the password
Research-based understanding of the users steers Bluehost’s design, product, and marketing.
View Contextual Inquiry Case Study, ask Lauren for the password
A survey about customers’ behavior moved the organization from ‘30-day trial period’ to ‘How long will customers actually work on this?’
View Survey Case Study, ask Lauren for the password
Participatory design and focus groups get Lansing's citizens' feedback to the right city employee.
Dough
Simplify student loans
Product Designer and UX Researcher
Zelle
Transaction filter
UX Designer and Product Manager
Inbox Triage Design
Designing a better inbox workflow
UX Researcher and Designer
Zappos
Independent usability test
UX Researcher